Director of Clinical Operations

Director of Clinical Operations


Job Summary

The direct of clinical operations provides exemplary leadership and direction to health services operations, responsible for overall administrative operations. A key member of the Senior Management Staff team who participates in organizational planning and program development.



  • Directs internal operations to achieve budgeted results and other financial criteria, and to preserve the capital funds invested in the organization.·

  • Assists staff with the implementation of departmental goals, policies, procedures, and reporting tools through effective use of performance metrics and financial results·

  • Implements effective tools to improve operational efficiency and control costs.·

  • Provides for all staff a strong day-to-day leadership presence and support an open-door policy among all staff.·

  • Participates in regular quality and process improvement meetings with the other clinic administrators and executive leadership.·

  • Identifies geographic growth opportunities and priorities.·

  • Based on projected enrollment rate, visits, and utilization, monitors the impact of growth on the facility's existing space plan; propose, plan, and directs facility expansion and enhancement projects if required.·

  • In conjunction with the Chief Medical Officer work to enhance provider efficiency and, when necessary, assists in resolving clinic-related issues.·

  • Participates in the development and preparation of short-term and long-range plans and budgets based upon broad organization goals and objectives. Recommends their adoption to the Chief Executive Officer·

  • Enhances health center visibility through community involvement by participating in service and professional organizations.·

  • Directs the development and installation of procedures and controls, to promote communication and adequate information flow, and thereby solidify management control and direction of the enterprise.·

  • Develops and establishes operating policies consistent with the CEO's overall policies and objectives and ensures their adequate execution. Appraises and evaluates the results of overall operations regularly and systematically, and reports these results to the CEO.·

  • Establishes policies to ensure adequate management development and to provide for capable management succession for those functions/business units falling under his/her responsibility.·

  • Ensures that all activities and operations are performed in compliance with local, state, and federal regulations and laws governing business operations.·

  • Assumes responsibility for recruitment of reporting personnel, orientation, training performance evaluation, and necessary disciplinary action.·

  • Assumes responsibility for continuing education of reporting staff.·

  • Provides oversight of satellite clinic sites.·

  • Ensures adequacy of staffing and coordination of clinic (s) schedule(s).·

  • In collaboration with the Medical Director, assumes responsibility for scheduling and coordination of after hours call rotation system.·

  • Assumes responsibility for management of clinical supplies inventory (pharmaceuticals, vaccines and medical supplies).·

  • Assumes responsibility for acquisition of, and adequate maintenance of clinical equipment.· Maintains compliance with OSHA & CLIA regulations; performs testing of clinical interpretation competence in accordance with requirements.·

  • Assumes responsibility for system of referral for patients requiring specialty consultation and follow-up.

Job Qualifications

  • Five years ambulatory practice experience

  • Five years management experience

  • Minimum six years of management and budgetary experience.

  • Minimum five years of experience in a healthcare setting (preferably in an FQHC).

  • Results-proven track record of exceeding goals and a bottom-line orientation.


Required Education

Bachelors or 5 years minimum experience in Health Care Administration completed or in progress, preferred. 


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