For the status of medical record requests previously submitted please call 1-800-367-1500 (5am-3pm PST) Patients can request records online by clicking here (No 3rd party requests can be submitted electronically through this portal)
If you are a 3rd party requestor submitting a general request, physician or physician’s office submitting a request for continuity of care in which the patient will be seen at a future date, or any other requester submitting a request for medical records or itemized billing statements please fax requests to 678-459-3516
If you are a physician or physician’s office requesting records on behalf of a patient that is in house or expected to be treated today for continuity of care please fax requests to 678-534-4576
If you have been receiving care from a health care provider, you may have a right to keep your provider for a designated time period. Please contact your HMO’s customer service department, if you have further questions, you are encouraged to contact the Department of Managed Health Care, which protects HMO consumers, by telephone at its toll-free number, 1-888-HMO-2219, or at a TTY number for the deaf or hard of hearing a 1-877-688-9891, or online at www.hmohelp.ca.gov.