Patient Access Corrdinator

Patient Access Coordinator

Job Code:  P9770


Job Summary

Provides support to the clinic operations by adding assistance when applicable. Helps ensure satisfaction is achieved for patients.



• Responsible for outreach to patients assigned to particular clinics.

• Contacts all identified members who visited Emergency Rooms (monthly) using a predetermined script to ensure appointments are scheduled according to their PCP.

• Identifies new members to notify them of their initial health assessment.

• Educates resistant patients of the importance for them to maintain a medical relationship to ensure quality of care is provided and sustained.

• Assists patients with enrollment services of qualified programs.

Job roles and responsibilities emphasize a team-based approach to care and support each member of the team being trained to meet the highest level of function allowed by state law.


Job Qualifications


Required Education

HS Diploma or GED


Required Experience

2-3 years healthcare customer service


Preferred License, Certification, Association

Certified Insurance Agents (CIA) to sell Covered California

CA State Driver's License and Auto Insurance

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